“As restrictions are easing across the country, and life is returning to normal, millions of people right across the UK, from those applying for their first provisional driving licence, to traders selling cars, are relying on essential DVLA services. “It’s disappointing that the Public and Commercial Services Union is choosing to continue with industrial action and targeting services that will have the greatest negative impact on the public, including some of the more vulnerable people in society. “Paper applications are taking on average, between six and ten weeks to process but there may be longer delays for more complex transactions such as those that require medical investigations. “There are delays in processing paper applications due to ongoing industrial action and social distancing requirements in Wales, which means that we have fewer staff than usual on site at any one time. They said: “Our online services have not been impacted by the pandemic or industrial action and are running as normal and without delay so we would urge customers to use these online services if they can.
In response to these claims, a DVLA spokesperson spoke to the .uk. “The last time I phoned them, I asked how long will it be until I get my licence back, the answer was basically how long's a bit of string.
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